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What happens after I’ve completed all parts of the application process?
You will receive a letter from East Bay Paratransit advising you of whether or not you are eligible for paratransit services. If you are eligible, your letter will tell you which one of the following three ways you are eligible, depending on your disability limitations:- Full eligibility. You may take all your trips on East Bay Paratransit.
- Limited eligibility. You may use paratransit for some trips, but not ones you are able to take on AC Transit or BART.
- Temporary eligibility. You can use paratransit, for a specific length of time, after which you are expected to be able to use AC Transit and BART.
If I am not found to be eligible, can I appeal?
Some applicants will be denied eligibility if their disabilities do not prevent them from using regular transit services. Applicants who have been denied have the right to appeal the decision. Applicants who receive limited or temporary eligibility may also appeal to request full eligibility. Information about making an appeal is included in the eligibility determination letter East Bay Paratransit sends you when your eligibility is determined.Who is eligible?
East Bay Paratransit is only available to people who are prevented by a disability from using regular transit like AC Transit’s or BART’s regular service without the aid of another person. Regulations for eligibility come from the Americans with Disabilities Act (ADA).In order to be eligible for the service, you must complete a written application which will be reviewed by East Bay Paratransit’s certification department. You may also be called for more information; your medical health professional may be contacted; and you may be asked to come to East Bay Paratransit offices for an in-person interview.