Welcome to East Bay Paratransit
East Bay Paratransit is a public transit service for people who are unable to use regular buses or trains, like those operated by AC Transit and BART, because of a disability or a disabling health condition. East Bay Paratransit transports riders from their origin to their destination in vans equipped with a wheelchair lift or in sedans. East Bay Paratransit was established by AC Transit and BART to meet requirements of the Americans with Disabilities Act (ADA).
Compliance with Title VI of the Civil Rights Act of 1964, (Title VI)
AC Transit and BART, who operate East Bay Paratransit (EBP), are committed to ensuring no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI. If you believe you have been subjected to discrimination by East Bay Paratransit under Title VI, you may file a written complaint or call the paratransit offices.
Title VI complaints should be filed as close to the date of the alleged discrimination as possible, but no later than 180 days.
Title VI Complaint forms are available on this website to your left. You may also obtain a complaint form or file your complaint over the phone by dialing East Bay Paratransit’s Customer Services Manager at 510-446-2006 or dial 711 for the California Relay Service.
East Bay Paratransit is fully compliant with the paratransit requirements of the ADA. We are committed to making reasonable modifications to policies, practices and procedures to ensure East Bay Paratransit services are accessible to everyone. To make a request for a reasonable modification, please contact East Bay Paratransit’s Customer Services Manager at 510-446-2006 or dial 711 for the California Relay Service.
East Bay Paratransit Contact information at a glance:Phone Numbers:
(510) 287 – 5000 – Main Phone Number
Toll Free 1-800-555-8085
Fax (510) 287-5069
AddressEast Bay Paratransit Office
Oakland, CA 94612
Where can I ride on East Bay Paratransit?East Bay Paratransit serves the following cities:
- Milpitas (part)
- Pinole (part)
- San Leandro
- San Pablo
- Union City
- Castro Valley
- El Cerrito
- El Sobrante
You can also go to and from any of these cities to anywhere in San Francisco. You can go elsewhere in the Bay Area by taking East Bay Paratransit part of the way and then transferring to another ADA paratransit service.
Service Hours:Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.
|Administration||M-F, 8 AM to 5 PM|
|Ticket Sales||M-F, 8 AM to 5 PM|
|Customer Service Center||Every day, 4 AM to 1 AM|
|Eligibility Certification||M-F, 8 AM to 5 PM|
|General Information||Every day, 4 AM to 1 AM
|Reservations||Every day, 8 AM to 5 PM|
Downloadable Resources (*.pdf format)
- ADA Application Package
- Rider’s Guide
- All About East Bay Paratransit Brochure
- Tips for Dialysis Riders Brochure
- Standing Order Brochure
- Fare Ticket Order Form
- Title VI Complaint Form
- Solicitud de determinación de elegibilidad según ADA
- Guía para el usuario
- Cumplimiento con el Título VI (Derechos civiles de 1964)
- Modificaciones razonables