Responding to COVID-19 concerns 

Eastbay Paratransit provides vital transportation services within Alameda County and portions of Contra Costa County. With the likely continued spread of the COVID-19 novel coronavirus, we understand that people may be feeling anxiety and concern about the safety of public transit; we take this very seriously.

Beginning midnight, Saturday, October 1st, 2022, all riders are strongly encouraged to wear a hole or valve free protective covering over the mouth and nose when onboard the bus.

COVID-19: Considerations for Wearing Masks (Link: CDC Cloth Face Cover Guidelines)

If you require additional information about the mask mandates, please contact our eligibility department at (510) 287-5000 option 5 to speak with a representative.

Mask Exemption Request Form

If you would like a copy of the mask example flyer, click the links below:  

• English (PDF version)
• Español (PDF versión)
• 中文：(文件)

Eastbay Paratransit is partnering with other agencies in the region to share messages with the public about how to help prevent the spread of this virus, as well as the flu. It is important to be calm, educated and prepared. Below are some simple precautions we all can observe to help keep ourselves and others healthy:

• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. Hand sanitizer with at least 60% alcohol will do if soap and water are not available.
• Cover your cough or sneeze with a tissue, then throw tissue in the trash and wash your hands.
• Avoid touching your mouth, nose, and eyes with unwashed hands to avoid transferring germs.
• Clean and disinfect frequently used surfaces, like counters, light switches and doorknobs.
• Stay home when you are sick and avoid close contact with others.

Our cleaning regime includes deep cleaning with special attention given to wiping down all high-touch areas with disinfectant. Employees are trained to immediately report and respond to urgent messes on vehicles. If you have concerns or observe a bus or vehicle that needs attention, please alert a transit employee right away.

At this time we are following the guidance of local health authorities to help prevent the spread of coronavirus. We ask that all riders take the advice of health authorities to stay home and avoid public places if you or someone you live with are sick, especially if there are symptoms such as a fever, cough or other respiratory symptoms.

Our top priority is to help support the public and our employees in staying healthy and safe. Thank you for partnering with us to help prevent the spread of illness.

If you have questions or concerns about coronavirus, we encourage you to contact the local health authorities:  

• California State Department of Health (California state government)
• California State Department of Health Support Line
• Centers for Disease Control and Prevention (U.S. government)