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When will my ride arrive?
When you make your reservation, you will be told a 30-minute time period during which you can expect the East Bay Paratransit vehicle to arrive to pick you up. This 30-minute period is called a ”pick-up window”. Your vehicle may arrive at any time during the 30-minute pick-up window. You must be ready at the beginning of the window.How much does it cost?
Fares are distance based and range from $3.00 to $7.00 each way. When you make a reservation for a trip on East Bay Paratransit, you will be told the appropriate fare for your trip. You may pay in cash (exact change), with tickets, or with a combination of the two.Tickets are available in $3.00 or $1.00 denominations and come in books of ten. For more details about fares, press the "Fares" tab at the top of this page.
What if I have a problem with my service?
To make a complaint, you can either call Customer Services at 510 287-5000 and speak to an agent or leave a voice mail message. To leave a complaint on this website, please press here.Can I bring someone along with me on my paratransit trip?
Yes. You can bring one personal care attendant (PCA) who helps you with your activities, and you can bring a companion such as a friend, spouse, or child.Your PCA travels for free. Companions pay the same fare as the rider. There are no discounts for children.
How can I get to use East Bay Paratransit?
You must apply and be found eligible. People are eligible if they have a disability or disabling health conditions that prevents them from using the regular bus or train. Call (510) 287-5000 to ask about an application, or press here to download the application.
When and where can I ride on East Bay Paratransit?
Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.
East Bay Paratransit serves the following cities:
- Kensington
- Newark
- Oakland
- Piedmont
- Pinole (part)
- Richmond
- San Leandro
- San Pablo
- Union City
- Alameda
- Albany
- Berkeley
- Castro Valley
- El Cerrito
- El Sobrante
- Emeryville
- Fremont
- Hayward
You can also go to and from any of these cities to anywhere in San Francisco. You can go elsewhere in the Bay Area by taking East Bay Paratransit part of the way and then transferring to another ADA paratransit service.