East Bay Paratransit is modernizing its paratransit software

We are now in the process of replacing our current software with a modern system that will improve our efficiency in providing paratransit services.

 

What does East Bay Paratransit use its software for?

We utilize technology to accept reservations and schedule rides, optimize drivers’ route assignments, receive ADA paratransit applications and manage customer databases, record customer feedback, monitor program performance, generate reports, and much more. 

 

Why is the current software being replaced?

Our current software is obsolete, and can no longer be supported by the current vendor.

 

Who will the new software vendor be?

Spare Labs, Inc. 

 

How was the new software vendor selected?

Spare was selected through a competitive procurement process.  Spare’s system was determined to provide the best combination of value and quality to meet the needs of East Bay Paratransit.

 

How will customers be impacted by this change?

Most changes will not be visible to the customer.  You will continue to receive your night-before reminder calls and imminent arrival calls, and we will continue to provide floodgate messages in the event of an emergency.  We expect the new software to improve our efficiency, and our goal is to minimize disruptions to the system during our transition.

 

What features will the new system have?

Our new system will be deployed in two phases.  In Phase 1, we will implement the new, modernized software to replace our current system.  We will also provide a new online eligibility module to allow customers to complete and submit their ADA paratransit application form directly from our website.  We will look into further enhancements that may improve the customer interface and experience in Phase 2 of our deployment.

 

How will the new system improve efficiency?

We expect that the new system will improve vehicle routing and dispatching.  With our current system, we must dispatch trips manually as trip cancellations and service changes occur throughout the day.  By contrast, the new system will optimize routes dynamically and in real-time.

 

How will East Bay Paratransit staff and service providers be impacted?

It is important to us that our staff and service providers feel comfortable with the new technology.  East Bay Paratransit will work collaboratively with staff and service providers every step of the way to carefully integrate the new software.  Comprehensive training and resources will be provided to ensure a smooth transition.

 

When will this project be completed?

We are currently targeting spring, 2026 for the launch of Phase I of the project. 

 

How can I stay informed about this project?

 

We will provide progress updates on this page.  You may also contact us at (510) 287-5000 for more information.